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CANVAST POLICIES

Returns Policy

B2B Return Policy All non-damaged product sales are final. Canvast does not accept returns but does reserve the right to make exceptions on a limited basis. See our Canvast Guarantee for more information. 


Damaged or Defective Products Policy

Canvast Supply Co. will review any damaged or defective hardware products to determine an exchange. We will consider exchanges when a hardware product, such as a battery or cartridge is broken, faulty connection, or leaking. Canvast does not replace “clogged” cartridges.


Expired Products

Canvast Supply Co. is not responsible or liable for products past the stated expiration or best by date. Canvast controls all inventory on a FIFO (first in first out) basis to avoid products expiring on your shelves — we ask you as the retailer to do the same. To support you in best managing your inventory we have several resources for you. Learn more HERE.

 If a Canvast product has surpassed its best by or expiration date and was purchased within the last 90 days, an exchange of the product may be honored. To be eligible for exchange, Canvast must be notified and the product returned within 15 days. Once the product is received, a replacement package will be shipped.


 
 

 

PrivACY POLICY

Canvast Supply Co. respects your privacy, and takes great care to safeguard information in our possession. Your preferences for use of your information are our highest priority. We restrict access to your information to those individuals who need it to provide you with products or services available from our website. Any third-party companies we use to provide you with products or services are required to keep your information secure and confidential. Our website address is: https://www.canvastsupplyco.com


 

Terms and conditions

 

PACKAGES DO NOT SHIP UNTIL PAYMENT IS RECEIVED. PLEASE ALLOW 48 hours TO PROCESS YOUR ORDER FROM TIME OF PAYMENT. 

Wholesale Portal POLICY
ORDERS PLACED THROUGH THE PORTAL ARE STILL SUBJECT TO ADMIN APPROVAL. AN ORDER IS CONSIDERED OFFICIALLY CONFIRMED ONCE YOU HAVE RECEIVED AN OFFICIAL INVOICE FROM QUICKBOOKS. All Canvast orders placed through the Wholesale Portal have a MOQ of $250. If the order placed is below this threshold there will be a $25 fee added to the invoice.
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Case Pricing Policy 
A case price is set for all products with the fewest number of a given product that can be sold per SKU. Retailers will need to purchase in multiples of the case size designated by Canvast. See image below for case pricing.


Split Cases Fee
All Canvast products are sold in designated case sizes and pre-packaged for shipment. For purchases involving less than a case, a set Split Case Fee will be included. We truly prefer not to split cases but in the event that this must happen, a fee will occur. This fee is $12.95/per case and subject to adjustment on a quarterly basis.

CANVAST SUPPLY CO. COMPLIES WITH ALL APPLICABLE FEDERAL, STATE, AND LOCAL LAWS (SUCH AS THE AGRICULTURAL ACT OF 2014 AND THE AGRICULTURAL IMPROVEMENT ACT OF 2018) ABOUT HEMP PRODUCTION, PROCESSING, DISTRIBUTION AND SALES; AND RETAINS RECORDS ESTABLISHING COMPLIANCE WITH SUCH LAWS, INCLUDING LABORATORY TEST RESULTS, OR COMPLIANCE REPORTS. 

 

 

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